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Warranty

Product Warranty

Valid for products purchased from Good Voice Entertainment / GVE Authorized Dealers in Malaysia Only

Terms and Conditions:

  1. Warranty covers against manufacturing faults for parts and labour.
  2. Warranty period – 12 months from Date of Purchase.
  3. BIK, B-Questa Products – 12 months.

Warranty DOES NOT cover the following:

  1. Damages arising from or due to Acts of God, accident or misuse.
  2. Repairs done by unauthorized person.
  3. Damages arising from incorrect installation to wrong voltage.
  4. Remote Control, Microphones, finishes, consumables (e.g. batteries, cables).
  5. Use other than in accordance to the instructions for operation.
  6. Scratches, corrosion, rust, colour deterioration and stains.
  7. Transportation, dismantling, installation for outdoor service.

Customer requiring such services will be charged at prevailing rates.

IMPORTANT

When requesting for warranty service, Original Purchase Receipt must be produced for verification against your Online Warranty Registration. Item sent in for warranty service without the Original Purchased Receipt and records of Online Warranty Registration will be charged accordingly to the cost of repair / service.

WARRANTY FORM

  • CUSTOMER INFORMATION

 

Verification